1. Introduction
This Privacy Policy describes how personal information is collected, used, disclosed, and retained by ACE Casino Airport in connection with casino and betting operations. The policy applies to individuals in Canada who access the service, create an account, or otherwise interact with the platform.
By accessing or using the services, you confirm that you have read and understood this Privacy Policy. If you do not agree with its terms, you must not use the services.
Personal information is handled in accordance with applicable Canadian federal and provincial privacy legislation, gaming regulations, and anti-money laundering requirements.
2. Legal Framework
Data handling obligations arise from Canadian laws and regulations that apply to casino and betting activities. These include provincial gaming legislation, requirements of applicable gaming regulators, and federal obligations under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA) as administered by the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC).
Where operations fall within a provincially regulated iGaming framework, certain personal information may be shared with the relevant provincial gaming authority and regulator, in accordance with any applicable operating agreement. Users are informed of such sharing obligations through this Privacy Policy prior to the collection of their information.
3. Information Collected
ACE Casino Airport collects personal information that is necessary for the purposes described in this Privacy Policy. The categories of information that may be collected include:
- Identity data: full name, date of birth, and government-issued identification details.
- Contact data: residential address, email address, and telephone number.
- Financial data: payment account details required for transaction processing and identity verification.
- Transactional data: records of deposits, withdrawals, and account activity.
- Gameplay data: betting history, session durations, game preferences, and related activity records.
- Technical data: device identifiers, IP address, browser type, operating system, and connection information.
- Location data: information used to verify that access originates from a permitted jurisdiction.
Only information necessary for the purposes identified in this Privacy Policy is collected. Personal information beyond what is required to fulfill those purposes is not collected.
4. Purposes of Collection and Use
Personal information is collected and used by ACE Casino Airport for the following purposes:
- Account registration and management: to create, verify, and maintain user accounts.
- Identity verification and Know Your Customer (KYC) compliance: to confirm user identity as required by gaming regulations and applicable law.
- Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) compliance: to fulfill obligations under PCMLTFA and applicable FINTRAC guidance for casino operators.
- Regulatory reporting: to provide information to gaming regulators and authorities as required under applicable operating agreements and legislation.
- Responsible gambling: to support self-exclusion programs, monitor account activity for indicators of problem gambling, and comply with responsible gambling frameworks.
- Security and fraud prevention: to detect, investigate, and prevent unauthorized access, fraudulent activity, and other unlawful conduct.
- Legal compliance: to meet legal, regulatory, and contractual obligations, including record retention requirements.
- Marketing communications: where a user has provided explicit consent, to send communications regarding the services. Users who have not opted in will not receive marketing materials related to gambling inducements, bonuses, or credits. Consent may be withdrawn at any time by contacting ACE Casino Airport through the channels described in Section 9 of this Privacy Policy.
5. Disclosure of Personal Information
ACE Casino Airport does not sell personal information to third parties. Personal information may be disclosed in the following circumstances:
- To gaming regulators and provincial authorities: in accordance with any applicable operating agreement, gaming and transactional information may be shared with the relevant provincial gaming authority or regulator.
- To FINTRAC: as required under PCMLTFA and associated regulations, certain transactions and identity information may be reported to FINTRAC.
- To authorized service providers: personal information may be shared with third-party service providers that assist with operation of the platform, transaction processing, identity verification, or security. Such providers are subject to confidentiality obligations and may use personal information only for the purposes for which it was disclosed.
- To law enforcement and government authorities: to the extent permitted by applicable law, personal information may be disclosed to government officials, law enforcement agencies, or other parties where required to comply with legal obligations, respond to lawful requests, protect the legitimate interests of the company, or assist in public safety or law enforcement investigations.
- In connection with responsible gambling programs: personal information may be collected, used, and shared with authorized parties to operate centralized self-exclusion programs, verify identity, and check self-exclusion status.
6. Data Retention
Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected, subject to applicable legal and regulatory retention requirements.
As a general rule, personal information associated with an active account is retained for the duration of the account relationship plus an additional period as required by applicable law or contract. Certain categories of information, including records required under AML and gaming regulatory frameworks, may be retained for up to seven years following the end of the account relationship, or for a longer period where required by a regulator or court.
Where a user requests erasure of personal information, the request is assessed in accordance with applicable law. Requests for erasure do not override retention obligations imposed by gaming legislation, AML requirements, or regulatory agreements. The user is informed of the outcome of any such request.
7. User Rights
Users whose personal information is held by ACE Casino Airport have the following rights, subject to applicable law and regulatory limitations:
- Right of access: to request confirmation of whether personal information is held and to obtain a copy of that information.
- Right of rectification: to request correction of inaccurate or incomplete personal information.
- Right to erasure: to request deletion of personal information where retention is no longer legally required, subject to overriding legal and regulatory retention obligations as described in Section 6.
- Right to object: to object to the processing of personal information for direct marketing purposes. This right may be exercised at any time without restriction.
- Right to complain: to submit a complaint to the applicable privacy or gaming regulatory authority if you believe that your privacy rights have been violated.
To exercise any of these rights, users must submit a written request to ACE Casino Airport using the contact details provided in Section 9.
8. Data Security
ACE Casino Airport implements technical and organizational measures intended to protect personal information against unauthorized access, disclosure, loss, or destruction. These measures may be reviewed and updated to reflect changes in technology and regulatory requirements.
No method of data transmission or storage is entirely free from risk. While reasonable steps are taken to protect personal information, absolute security cannot be guaranteed. Users are advised to use strong passwords, enable available account security features, and avoid accessing accounts over unsecured public networks.
9. Contact Information
Questions, requests, or complaints regarding this Privacy Policy or data handling practices may be directed to ACE Casino Airport through the designated privacy contact. Users wishing to exercise their rights under Section 7 or withdraw consent for marketing communications must submit a written request.
Contact details for the privacy function are available through the official customer support channels of ACE Casino Airport.
10. Changes to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in applicable law, regulatory requirements, or data handling practices. The current version of this Privacy Policy is the governing document.
Users are encouraged to review this Privacy Policy periodically. Continued use of the services following any update constitutes acknowledgment of the revised terms.